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Founded in 2001, our mission is to define excellence and identify for consumers quality local companies. Our founders pioneered rating and certifying local companies based on customer satisfaction in 1990, before the web existed. For almost two decades, our Diamond Certified Resource has been a trusted directory for quality-seeking consumers.
When the COVID-19 crisis hit the U.S. in March, we developed the training, testing, validating and auditing processes for HealthSafety Qualified, our certification for consumers seeking local companies that follow best practices for health safety.
Our entire team is dedicated to ensuring you have confidence in the companies you choose. We’re committed to performing all ratings and ongoing certification work with the highest integrity and accuracy.
Our mission is to define excellence and identify for consumers quality local companies. Our core values are Integrity, Performance, Innovation, Quality, Customer Satisfaction and Loyalty. We’re committed to performing all ratings and ongoing certification work with the highest integrity and accuracy.
You the consumer have the right to know which companies are truly satisfying their customers and which are following best safety practices to protect your health.
Quality companies should be rewarded for their ongoing performance through public recognition.
Companies should be held accountable for their performance, one customer at a time.
Jim Stein was running an independent Yellow Pages company back in the 1980s and realized that consumers didn’t believe the claims made by local companies in their display ads. Over and over, he’d hear, “Sure, every ad claims the company is great, but which companies are really satisfying their customers?” He’d wake up each morning and realize that the heart of the matter, the most important thing he could do for consumers, was to accurately answer that single question. It became his obsession, and he soon began his quest to create America’s most accurate ratings of local companies and show consumers which companies were truly satisfying their customers.
As the calendar turned to 1990, Jim left the directories behind and focused on creating a method for rating and certifying local companies on customer satisfaction.
We have includes research specialists, ratings survey agents, editors, writers, digital creators, graphic designers, videographers, service directors, mediators and many more. We work together to conduct research, calculate ratings, directly help consumers and companies, and create essential information on quality local companies so consumers can choose with confidence.
